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Dear Team ,
I just wanted to leave feedback for Ben Peachey. I have just leased a car for the first time. It was such a simple process and has resulted in the delivery of a fab new Seat Ateca. Ben far exceeded my expectations when it came to customer service during this process . His communications at all times , were highly respectful, honest and always prompt. I would have no hesitation in going through this process again nor recommending friends and family to LVM and that confidence is entirely down to Bens professionalism. Thanks so much.
Very recently took out a lease, this was my first time leasing and first time getting a car for that matter! My contact was Saf Zarook, let me start by saying from start to finish Saf has been absolutely incredible. Replied within minutes to my queries and was always there to help. Saf kept me updated during the whole process so I didn't feel in the dark about a thing.
I'm over the moon with the car and the delivery was nice and easy.
I will definitely reccomend my friends and family to LVM and I will most definitely be using them again.
Thank you very much and a massive thank you to Saf, wouldn't of been able to to it without you!
Thank you for your excellent service; the cars arrived yesterday – the delivery drivers were very professional so I am happy with the whole process and would recommend you if the opportunity arises.
I recently leased our 3rd vehicle via LVM - this one was a renewal plus we have another car already on lease. My contact was Ben Peachey and I can't speak highly enough of the service, the vehicle we have leased and the value for money. Ben remembered me from the inital lease (which is great from a customer service point of view), he responded to every email promptly and professionally. He was able to accomodate any changes I requested in terms of the vehicle, the lease length, mileage etc so that I received a vehicle I am really happy with and at terms that matched my needs. I have recommended LVM and Ben to a number of friends and family and I will definitely be returning when this lease is up if not before.
Mercedes A Class
Everything went well with the delivery and the car is lovely. Stuart can best be described as 'speechless'!
The service that you have provided for us has been second to none and we shall certainly be recommending you to all our friends (and hopefully using you again ourselves in the future).
I also know that you were very helpful and tolerant with Stuart before I started joining in - so thank you so much for that as well.
Once again, thanks for everything.
Mercedes A Class
Good Afternoon Jermaine,
First of all I would like to say a huge thank you for all your help in the process on leasing my first car. By far you were offering the best deal and were able to give me everything I wanted from my vehicle and more.
As a company you were very quick in getting the car delivered to me, keeping me updated throughout the whole process with no stress and complete ease.
I had my brand new car within 4 weeks and I am completely thrilled. Truly one of the best experiences I’ve ever had. I look forward to dealing with yourself in the future. Thank you again.
Volkswagen Golf R
All arrived yesterday afternoon without any issue thanks!!
Speak in a few months when I need to replace the Golf R….with another Golf R!!
Thanks again for all your superb usual help! Thanks Gemma…….another great job done for me. Thanks for all your help!!
Hi Ben, I want to say thank you, you made the whole process of leasing a car smooth and hassle free always with a very quick response to e mails. You have kept me informed all the way.I cannot quite believe I have new car in less than 3 weeks. 100% customer satisfaction, service outstanding & competitively priced. I would highly recommend your company to anyone who is interested in leasing a new car.
Ben at LVM has provided 3 leased cars to my family so far and the pirces and service have been second to none
The whole deal from start to finish was administered by Ben in such a prompt and professional manner. Every time I had a question to ask Ben replied so quickly and with all the information I needed. Well done Ben!
Mercedes C Class
Just wanted to say a big thank you for helping me get the car I wanted. I love it so much and grateful you did all you can to fulfil everything I needed in a car. Can't wait to work with you again in the future!
Mercedes A Class
“Thanks Martin, delivery went perfectly and my wife is very happy.
I would like to thank you for your personal attention and help with everything, I have leased cars for the last 10 years and the service that you afforded me was first class, once again thank you.
I wanted to thank you for the very impressive service you have given us from start to finish of this lease hire process. Your level of , professionalism, responsiveness, reliability and sometimes patience (!) have been second to none and you have made the whole process a pleasurable experience. Exceptional service should be recognised and we thank you for yours. We'll be back in touch when our other cars are due for replacement. All the best.
Car has arrived and it's superb, very happy.
Thanks for everything, so pleased with all your help, you've been fantastic help.
Thanks for everything you did, you made it far too easy to get a new car.
This is the first time I've used your company, and it won't be the last. I would like to give exceptional praise to Gemma who was absolutely brilliant in the journey in getting this car after being let down by another supplier. Gemma worked above and beyond her duty and she found a car with the dateline i needed. With people like this in LVM's company I hope your company grows ... Thank you and to anyone reading this, I thoroughly recommend using LVM.
Ben was the best person I have dealt with when it comes to customer service. His speedy and informative replies made the complete experience stress free.
I got a great deal and a great service, I am actively promoting LVM to all my friends and assoiciates.
Simply a pleasure to deal with Ben.
Can't have dream of a better service from start to finish. Very friendly, helpful and professional. I hope that in three years time when I need to choose another car that I can deal again with Martin.
Thanks so much and what a lovely car to drive.
This is it, our new baby -Nissan Qashqai- has arrived! Safe delivery, on time!
I wish to say a very big Thank You to you for a superb customer service! You have been so patient with me, answered all my questions and calm my fears...
We are delighted with the New Arrival!
Once again Thank You for everything.
Mercedes C Class Coupe
I want to thank Ben and the guys at LVM leasing for the unbeleivable deal on my new Mercedes C-Class Coupe! I am absolutely over the moon.
Ben kept me informed throughout and was very helpful in every single way - stress free way of getting a perfect car. Ben found me the best car possible and catered for my Champagne tastes for Beer money!
Many Thanks again Ben!
I have received outstanding service all the way from LVM and in particular Gemma and couldn't be happier with my new car!
I found their prices the most competitive and received the best customer service I think I have ever received! Gemma was always contactable, quickly responded to my questions, always had the answers and always fully explained everything!
I couldn't have asked for more and have already been recommending LVM to all of my friends and family!
Thats great news.
I would like to take the time to say a big thank you for all your help and for an hassle free process. Quick turn around and great communication.
Many thanks once again.
Mercedes CLA 4DR
Just to let you know the new car has been delivered this morning. I'm over the moon with it, thanks again for all your help and a fantastic service!
VW GOLF 2.0TDI 184 GTD DSG 5DR
Just a note to say many thanks for your extremely professional and friendly service in sourcing me a new car, you took all the stress out of the process and delivered a great car.
My first time leasing a new car and the help I received from Gary Beedle was invaluable - nothing was too much trouble, very impressed.
Gary, will call on you again for my next lease deal.
I wonder if I can take a moment of your time to commend one of your staff - Ben Peachey.
My wife and I decided to lease a car a few days ago and, not having done this before, I did some research online and came up with your company. My initial contact was with Ben who explained the system clearly and helped me find the car I was looking for. At each and every stage subsequent to this Ben has replied to my emails within a very short space of time and has made the process far speedier and easy than I could have expected. What has surprised - and impressed - me is that no matter when I email him, he seems to respond. So from my first contact on Friday night at nearly 8pm, through Saturday and on to today when he was still replying well into this evening.
Had my contact with Ben not been so positive I doubt whether I would have felt comfortable in ordering the car quite so speedily. He is clearly an asset to your company and I would like to tell you how much I have appreciated his assistance.
With best wishes,
Simon Jones (Dr)
Dr Simon Jones
Vehicle delivered, thank you very much for your excellent work in sorting it out. Very pleased!
I've received the car today, many thanks for your efforts - I'd honestly given up with leasing agents before yourself.
By far the best i've encountered.
All the best
First class, and I mean first class service from LVM. The communication from my representative (Jermaine) has been second to none. He has kept me firmly in the loop from day one! I couldn't speak more highly of him and LVM.
I'd like to say thank you for this service, I will be recommending them to all my friends and family.
Just wanted to let you know my car has come and in very happy with it 😊. Thanks for all your help!
Just wanted to say thanks for all your help and assistance while we had this car. You were always on hand to answer questions and offer advice and the friendly and efficient service we received from you was second to none.
Dear Mr Percy,
This is a LONG overdue email
I leased a car from your company last year and Gemma Giddings was the adviser that dealt with me I wanted to say how impressed I was with her professionalism and her patience with my constant questions I felt no pressure to lease from yourselves and Ms Giddings couldn't have been more helpful.
I have had my car almost a year now and it has been problem free.
Apologies for the very late e mail. I really should have sent this some months ago It's really important to recognise great service. We are always quick to make complaints known but it is rarer to compliment when customer service is exceptional.
Alison Sally Devito
Alison Sally Devito
First of all, apologies but I'm not sure of your surname otherwise I would have been more formal.
I wanted to pass on how impressed I have been with Ben Peachey recently. My husband and I decided, for the first time, to lease a car and from my inital query to Ben right through to the car being delivered next Monday, he has been patient, helpful and very professional. He has answered every question, no matter how trivial, promptly (often late at night or at weekends), clearly and patiently. I have no doubt that I will lease another car through LVM in the future and will definitely be recommending your firm to others - all due to the excellent level of service from Ben.
My name is Neil Sharp and I am a new customer with your company. This is my first time leasing a car and I have found it a painless experience.
My contact has been Gemma and she has been nothing short of amazing. Gemma has been there for me, from the initial quote, to answering silly questions that I have late on a Saturday night, all the way through to the stage I'm at just now of signing my finance agreement.
Gemma is a fantastic asset to your company and should be recognised for the outstanding work she does, that in my eyes, go way beyond the normal call of duty.
So many thanks to Gemma, and to all within your brilliant company.
Technical question : When I'm sorting out my insurance do l declare LVM as the lease agent or Vauxhall leasing?
Thanks for all your help with this. What could have been quite a stressful process has actually been enjoyable. You should take credit for that!
Hi Mr Percy,
I just wanted to email you to say how incredibly impressed I am at this young lady who has supported me in leasing a car from your organization. Her efficiency has been second to none she has responded to every call, email, fax and offered excellent advice throughout the whole process. The service I have received has been second to none and I will definitely recommend your company to colleagues family and friends alike. It was such a pleasure in this day and age to get such an excellent service and I felt very strongly I needed to let her bosses know.
Senior Care Officer
A big thank you to Doug for arranging the lease on my new DS3. This is the second time I have used LVM and they do not disappoint. Keep up the good work!!!
Mercedes C220 AMG Sport Edition
Just taken delivery of the vehicle – she’s beautiful and completely unblemished of course.
Thank you very much for all your efforts – and the professional manner in which you’ve brought us to this very successful conclusion to my original enquiry.
I’d have no hesitation in recommending you in particular and LVM in general, for future requirements – either from Envirogen – or former colleagues, friends and business acquaintances alike.
I have been dealing with Gemma for the last month regarding the lease of a new car. I wanted to send you some feedback.
Gemma has been literally brilliant. I was looking to get a car as soon as possible as I had sold my car and looking to lease. I called a lot of companies to get some comparisons and she was the one person that I felt comfortable with, she had all the necessary details to hand and got back to me in a timely manner to my many questions. The result being that I took delivery of my new car yesterday. It has been a really simple, easy transaction and she has be mindful the whole way through that I didn’t have a car. She made the experience a treat and I would highly recommend her should I hear of anyone looking to do the same.
I work in the events industry where feedback is paramount and I think it important to give credit where credit is due. She is a credit to your company.
Thank you and kind regards
Would just like to say thank you to yourself for the efficient service you provided and all your help with leasing my car, it arrived yesterday and I am really pleased with it!
Merc E220 Coupe Sport
I contacted Best Car Leasing after finding their details via Google. Martin was very helpful and quick to respond, offering a very competitive rate. I'm very happy with my new Mercedes and the service provided by Martin.
This is the first time that I have leased a vehicle and have been very pleased with the exceptional service received from Leaseline and Karlie Day in particular. The whole process was painless from start to finish and I was kept informed throughout. The car was delivered on time and exceeded our expectations. I would highly recommend both Karlie and Leaseline to anyone looking to lease a car either privately or for business and we'll definitely be back when its time for our next vehicle upgrade!
I would like to express my thanks to Gary Beedle at your company. He kept me informed and always returned my email or call within the hour. He is a personable individual who made the buying process a pleasure not a chore. This is excellent customer service. I would also express my thanks to Doug Percy who called me back to make sure I received the car and if everything was satisfactory, again excellent service. Another lease company said I should be careful as the price Leaseline were offering for the Citroen DS Sport was too low, 'they have not included VAT and may find there will be problems ahead, like late delivery or asking for more money'. VAT was included, delivery was on time and no more money was asked for. Sounds like competitive jealousy!
Mercedes C220 Exec SE Auto
Took delivery of our new Mercedes this morning. Really delighted with it!
Thank you for dealing with the arrangements so efficiently. It was very much appreciated.
I recently took out a lease agreement on a new Seat Ibiza with Best Car Leasing Deals and would like to say how pleased I was with the service i recieved. Karlie was very polite and helpful and took great care of me from start to finish. I would to recommend the service to anyone who is interested in leasing a new car.
Many thanks for that information. Happy with the foreign travel cover so
that's not a problem and will let them know in plenty of time.
Thanks again for your wonderful customer service and I look forward to
dealing with you again when it's time for a new car come 2014 :)
All the best.
Mercedes A Class
I am very grateful for the excellent level of professionalism that you showed in handling my contract hire application up to the last detail, I've being leasing cars for the last 5 years through out that period I never experienced such commitment, detailed feedback ,accuracy, friendly approach and valued as a customer from any of the other sale representatives of the companies that i used before, I would like to extend my thanks to your company (BEST CAR LEASING DEALS) for having you as a member of their team wishing all of you to go from strength to strength.
I wish you & your family in particular and all the team in your company in general a merry Xmas and a happy new year.
Mr A Talabani
Dear Mr Kelly,
Thank you so much for your assistance in sourcing and providing my Skoda Yeti recently. You were a tremendous help and your assistance was alway prompt, to the point and most of all useful.
Thanks to you the whole process was smooth and hassle free, which is no mean feat.
Robin de Wreede
Having trawled through several lease-hire websites, I found Best Car Leasing to be very competitively priced.
Karlie Day dealt with my query and my subsequent order in a friendly, efficient manner.
Nothing was too much trouble and all my questions were answered in a timely fashion.
What I also liked was there were no hidden extras and no up-front deposits.
From initial phone call to new car on the drive took less than 3 weeks.
I have no doubt I'll be using these guys again.
Well done and thank you Karlie.
Still grinning like an idiot. Can't believe there's a brand-new car on the drive!
Can i just say we are over the moon with the car although gutted that snow has fallen on it. We tried everything to keep the snow off it but to no avail!!!
Seriously though, just wanted to give you a massive thanks for everything. Your service from start to finish has been nothing short of outstanding. You have always honoured call backs and kept us up to date with everything at every stage and that has been so refreshing.
If there is any kind of online customer satisfaction form we could fill in to advise of your exceptional service then it would be a pleasure completing it.
Once again, 100% thanks for everything and we can go through it all again in 2 years, unless you are area manager by then!!!
Alan and Julie Burns.
Just a quick email to say ‘thank you’ for the service you have provided in relation to my new toy. Love the car, but the way you have kept me informed all the way has been really good. I will certainly recommend you to others.
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