The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
As an FCA regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
We charge a documentation fee for our Business contract hire and personal contract hire of £250.00 excluding VAT and £300.00 including VAT respectively.
As an FCA licensed organisation we rely purely on commission and extra fees, such as our documentation fee. The documentation fee is for our services and is charged at point of order, this fee covers costs incurred by LVM i.e. processing the order and lease agreement. If you order a vehicle, you will enter into a lease agreement with one of our partner finance providers/lenders. We are paid a commission by the finance provider/lender, once the agreement is live. The commission we receive may be pre-set but can vary and may impact the amount payable by the customer. LVM are a broker and not a lender and work with multiple suppliers and/or funders - see our Order Process for more information on the leasing process. If you would like more Information regarding the disclosure of commission, please email sales@lvm.co.uk.
If you were to cancel your order, we may also charge a cancellation fee for our brokering services as set out in our Terms of Business up to the value of £480.00 inc VAT for services rendered. This is in addition to any suitable cancellation fee charged by the supplying dealer and/or finance company. This does not affect your right to cancel your finance agreement within any cooling off period.
This will be requested within 14 days of a cancellation notice being received by us and will be payable by Bank Transfer to LVM within 14 days of the charge request being received by the client.
LVM is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 668728.
You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: https://register.fca.org.uk/ or by contacting them on 0300 500 8082.
Please note that LVM is a credit broker and not a lender.
Other services we offer may not be regulated by the Financial Conduct Authority, however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
Please visit our complaints procedure page.